Return Info
Damaged or Defective Goods:
Contact customer service to report the problem or send us a message here. If authorized for a return we will pay return shipping.
Other Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer is responsible for the return shipping costs.
For a refund or an exchange, simply send your item(s) back to Good's Store along with your name and phone number. Please also let us know whether a refund or an exchange is desired. Once received, your request will be processed as quickly as possible.
Contact customer service with any questions or send us a message here.
Several types of goods are exempt from being returned. Perishable goods, underwear, swimwear, alternative fuel products, gift cards, and custom cut fabrics, foam, or glass.
Online purchases may be returned at any Good's Store locations.To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Books with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that smells like smoke.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your credit card account again. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us here.
Returning Sale Items
Sale items will be refunded at sale price when purchased.
Return Shipping
To return your product, you should mail your product to:
Good's Store
Attn: Online Store Returns Department
Good's Store
1338 Main Street
East Earl, PA 17519-9517
USA
You will be responsible for paying for your own shipping costs for returning your item, unless it is damaged or defective. (If that is the case, please contact our customer service as described above.) Shipping costs for returns that are not damaged or defective are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Good's Store
1338 Main Street
East Earl, PA 17519-9517
USA